Usage and Website Activity Information
When you visit the Web Site, our Web server automatically recognizes only your domain name, not your e-mail address. We collect only the domain name, but not the e-mail address of visitors to our Web Site; we collect aggregate information on what pages consumers access or visit, how many visits we get, and information such as where visitors arrived from on the Internet or if they directly typed our Web Site address into their Web browser. We only use this information for internal review in aggregate and not in personally-identifiable form.
The personal information we collect is primarily intended to offer better customer service and to improve communications. At times, we may need to confirm and track your order, review your subscription and registration, analyze preferences and trends, as well as inform you of new products, services, offers, or new information.
It is important to understand that we may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, measuring the effectiveness of our advertising and how visitors use the Web Site, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
For instance, when you order a large item, we may send your name, address, email address and phone number to our shipping vendor, allowing you to access their online delivery scheduling system. Our vendor does not share your personal information with third parties; it is used strictly to coordinate and complete your shipment.
We indefinitely maintain all of the information you give to us to help serve you better and to understand our customers and their purchasing patterns over time.
Third Party Service Providers
We do not disclose customer information to third parties for their own direct marketing purposes. We do not currently rent e-mail addresses to outside parties or allow any outside parties to use them for their own e-mailing purposes. If you have given us your telephone number when registering your profile or when ordering merchandise, we or a party acting on our behalf may call you to follow up with you about your order or to gauge your satisfaction with our products and services. We do not share your telephone number with any outside parties for any other purpose whatsoever.
Links to Sites and Services
Email Address Options
Your e-mail address and other personally-identifying data are known to us only when you voluntarily submit them to us. We collect your email address only if you ask us to communicate with you by email to, or if you volunteer it for any reason, such as to sign up for a newsletter or other promotion, or to register with the Web Site. If you have at any time given us your email address, we will use your email address to communicate with you about the status of your order, to enter a sweepstakes or contest and send you our own emails regarding sales, exclusive offers, and other promotions that we think will interest you.
To remove your name from our email contact lists, you may go to the Unsubscribe link or contact us directly. Please note that it will take 2-3 weeks to process the removal of your email address.
We take our customers' personal information seriously and take steps to protect our customers' personal information against loss, misuse, alteration and unauthorized access. We use encryption technology whenever receiving and transferring your payment information on our Web Site.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Controlling Personal Information
If you do not wish to be contacted for direct marketing purposes, you may send an email to firstname.lastname@example.org, or a letter request to:
Store I6, Erin Mills Town Centre
5100 Erin Mills Parkway,
Mississauga ON L5M4Z5 Canada